Comments on: Time Warner customer service is really the worst

By: Sometimes when a site/service goes down it’s ok

Sometimes when a site/service goes down it’s ok — Wed, 13 Aug 2008 14:40:56 +0000

[...] to problems with their computers - windows crashes or slows all the time, ISP’s (like say, Time Warner’s cable internet) go down all the time. It’s just part of life, nothing is perfect in consumer products - [...]

By: Rao

Rao — Wed, 30 Jul 2008 20:10:50 +0000

It’s very bad experience with TWC customer service. I had to spend 30+ minutes just to get hold of them.

Becareful and check your bank draft details periodically if you have automatic deduct. This is the 3rd time it happened to me, they drafted multiple times and I am a regular checking of my bank details on each and every transaction otherwise I would have ended up paying more for a single service.

By: Breakfast Links: FIOS NYC, Rock Band 2 & Civilian Ospreys

Breakfast Links: FIOS NYC, Rock Band 2 & Civilian Ospreys — Thu, 17 Jul 2008 11:28:53 +0000

[...] know I hate Time Warner, right? Because they suck? So, naturally, I’m waiting for Verizon to roll FIOS out here in [...]

By: bob

bob — Sat, 12 Jul 2008 17:23:44 +0000

While I was on vacation–out of state Time Warner disconnected my phone service without my authorization or permission. A week out on the road we checked home for messages on our answering machine and got a disconnect message. My wife runs her business off this number and we have already lost hundreds of dollars. After we discovered what TW had done I pulled off the road and called them on my cell. I have limited minutes and I was kept on hold for over 30 minutes only to be told by a somewhat confused customer no-service agent that there was a likely chance that we had lost our phone number that we’ve had for many years–and on our business cards. To make an already long story shorter, it was all downhill from there. They said it would take almost 2 weeks to reconnect (even tho they admitted that it was their screw-up in cutting off our phone) and that we would need to be at the house for the reconnect. It didn’t matter that I was out of state and couldn’t “beam” up. Response: “Would you like to speak with a “level 3 manager”? Another 35 minutes on the side of the road with my cell phone literally heating up my ear–burning minutes. I tried 3 more times—NO MORE!!! Time Warner is a Ship of Fools! To say that we are angry doesn’t even come close. I hate them for what they put us through! How do they stay in business??? Who regulates them??? It’s back to Verizon and Dish…

By: Mike

Mike — Tue, 05 Feb 2008 19:53:36 +0000

I wish I didn’t like Time Warner’s cable service so much (Demand Channels) because I hate their customer service. Time Warner is coming out to repace the cord to my wireless internet box which converts my cable into my internet signal. This cord coverts volts into watts 120V/26W and unfortunatley you can’t buy them at the local electonic store which is what the level 1 technician told me to do. The level 2 technician was informed and polite, cudos to her but every other person I have ever spoke with at Time Warner seems to make up the answers as they go along and remember the educational level of the people we are talking about. I have to take time off from work on two seperate days to have someone bring me a longer cable wire and another to bring me a chord that I would gladly pick-up at the Time Warner Store. FRUSTRATING

By: Kyle

Kyle — Sat, 02 Feb 2008 20:12:23 +0000

time warner absolutely sucks, i called them they set up a appointment a week and a half later, they bring a guy out who gives me a new cable box which he acknowledges won’t work properly until an update sometime in march, then when i ask him to take cae of my internet problem he tells me that he is prominently a cable guy and thus isnt really qualified to fix my internet connection, so thus i am forced to make another call and wait another week upon which i am greeted by THE EXACT SAME GUY who then proceeds to fix my internet temporarily….sigh can a brother get some help here?

By: Kutsal Cakir

Kutsal Cakir — Wed, 30 Jan 2008 00:39:28 +0000

Time Warner is the worst customer service I’ve ever USA.

They are ruse, untrained, careless people.

Thank god, I am getting out of this deal this week!!!

By: felix

felix — Sun, 20 Jan 2008 15:50:26 +0000

Charles, wow you are lucky - one day lead time on a service call? I’m pretty sure I’ve been calling into the states, but my experience was not so good - they simply have week long (at least) lead times with no possibility of increased urgency despite premium service or business class service. And no sense of actually trying to help the customer. Sigh… I hope the TW follows its own lead and provides the service you received to everyone! :)

By: Charles G. Larkins

Charles G. Larkins — Sun, 20 Jan 2008 06:30:34 +0000

They must have switched thier call center back to the U.S. I was an adelphia customer when TW took over. All of a sudden my connection would not stay up longer then 5 min. (this was for six months). I called customer service and recieved a script reading person, whom was from another country (not a problem with teh people), and would not listen to my problem, but kept reading a script. Finally this friday I called again and the call was answed by the Denver call center. The tech listened to the issue, and said it was most likely the modem, because they had problems with some of the Adelphia Modems, a tech arrived the next day (saturday) switched the modem, and service back up.

AFter 6 months of calls, emails, BS form letters back (its my computers, firewall, wiring, etc.).. and it was fixed in 5 min.

Hope other companies follow suit and bring service back to the U.S.

By: felix

felix — Fri, 18 Jan 2008 21:47:05 +0000

Marcy, I feel your pain. Good luck with your satellite - here in ol’ nyc I’m stuck with cable. Wouldn’t mind getting FIOS, probably trading one devil for the next, but at least it’d be a devil with bigger broadband! :)