Comments on: Poor Palm. http://comments.deasil.com/2007/08/23/poor-palm/ escape colon w q Fri, 05 Sep 2008 12:36:24 +0000 http://wordpress.org/?v=2.5.1 By: Ed Colligan replies to Engadget | #comments http://comments.deasil.com/2007/08/23/poor-palm/#comment-3702 Ed Colligan replies to Engadget | #comments Fri, 24 Aug 2007 12:37:15 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3702 [...] doing something they need to be telling their users something, anything to keep them believing (Ben Combee is trying, but it’s an uphill battle for one engineer to tackle with zero support from the company). [...] [...] doing something they need to be telling their users something, anything to keep them believing (Ben Combee is trying, but it’s an uphill battle for one engineer to tackle with zero support from the company). [...]

]]> By: Profoleo » Blog Archive » Ben Combee explains Foleo/Treo problems http://comments.deasil.com/2007/08/23/poor-palm/#comment-3690 Profoleo » Blog Archive » Ben Combee explains Foleo/Treo problems Fri, 24 Aug 2007 06:26:08 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3690 [...] Combee is a Palm software engineer and is quite active on the Internet. Combee recently responded to the criticism that Palm should have figured out Treo compatiblity problems by now. "We’re not stupid; [...] [...] Combee is a Palm software engineer and is quite active on the Internet. Combee recently responded to the criticism that Palm should have figured out Treo compatiblity problems by now. "We’re not stupid; [...]

]]> By: felix http://comments.deasil.com/2007/08/23/poor-palm/#comment-3685 felix Fri, 24 Aug 2007 02:45:18 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3685 Yes indeed! Palm has a bit of a corporate communication problem. At least we've got this back end communication going on! Yes indeed! Palm has a bit of a corporate communication problem. At least we’ve got this back end communication going on!

]]> By: Chad Garrett http://comments.deasil.com/2007/08/23/poor-palm/#comment-3678 Chad Garrett Fri, 24 Aug 2007 00:14:28 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3678 Ahh... Thank God for Ben! I wish Palm would directly release this info... A situation like this is unfortunate, but is understandable. I can't wait for the Foleo! Ahh… Thank God for Ben! I wish Palm would directly release this info… A situation like this is unfortunate, but is understandable. I can’t wait for the Foleo!

]]> By: On Palm’s PR problem | #comments http://comments.deasil.com/2007/08/23/poor-palm/#comment-3669 On Palm’s PR problem | #comments Thu, 23 Aug 2007 21:07:12 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3669 [...] seen anything vaguely resembly PR come from any Palm source except for what I’ve seen Ben Combee doing. Which is exactly (amongst other things) what Palm needs to be promoting. They need to [...] [...] seen anything vaguely resembly PR come from any Palm source except for what I’ve seen Ben Combee doing. Which is exactly (amongst other things) what Palm needs to be promoting. They need to [...]

]]> By: Ben Combee http://comments.deasil.com/2007/08/23/poor-palm/#comment-3659 Ben Combee Thu, 23 Aug 2007 15:29:35 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3659 I just want to make clear that that wasn't an actual 100% accurate description of a specific problem we've found -- it's more of a composite of a whole range of bugs that we've been finding and addressing over the last six months. And yes, life has been VERY hectic. :) I just want to make clear that that wasn’t an actual 100% accurate description of a specific problem we’ve found — it’s more of a composite of a whole range of bugs that we’ve been finding and addressing over the last six months.

And yes, life has been VERY hectic. :)

]]> By: Kirk Unit http://comments.deasil.com/2007/08/23/poor-palm/#comment-3652 Kirk Unit Thu, 23 Aug 2007 14:53:12 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3652 Bravo. I had a ton to say about Ben's comment, so I moved it over to my blog, which needs to wake up from its Summer break anyway. <a href="http://www.kirkunit.com/2007/08/you-cant-cheat-.html" rel="nofollow">You Can't Cheat an Honest Palm Engineer</a> Bravo. I had a ton to say about Ben’s comment, so I moved it over to my blog, which needs to wake up from its Summer break anyway.

You Can’t Cheat an Honest Palm Engineer

]]> By: felix http://comments.deasil.com/2007/08/23/poor-palm/#comment-3650 felix Thu, 23 Aug 2007 14:19:09 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3650 Ben, ahh, thanks! I was just off thinking more about this issue and was going to send you an email - it just felt like something was off about the situation - didn't make sense that something so major was wrong. I'm sorry to hear about the problems - life must be a little hectic over there! Ben, ahh, thanks! I was just off thinking more about this issue and was going to send you an email - it just felt like something was off about the situation - didn’t make sense that something so major was wrong. I’m sorry to hear about the problems - life must be a little hectic over there!

]]> By: Ben Combee http://comments.deasil.com/2007/08/23/poor-palm/#comment-3649 Ben Combee Thu, 23 Aug 2007 14:11:53 +0000 http://comments.deasil.com/2007/08/23/poor-palm/#comment-3649 I can't talk much about when we're launching yet, but I can say that the comments in Barron's are a major simplification of what's been happening this summer. We're not stupid; we've been working on lots of complicated sync issues on lots of phones for the last year, including testing with a wide range of Treo devices. The issues haven't been "it doesn't sync", but more like "after syncing large numbers of emails over a four day time period, the operation fails 25% of the time and cannot restart without resetting the device." We've been doing lots of stress testing, and sometimes that finds problems that have been hidden for a while or problems that are really hard to debug because of the need to setup a reproducible case with instrumentation. I can’t talk much about when we’re launching yet, but I can say that the comments in Barron’s are a major simplification of what’s been happening this summer. We’re not stupid; we’ve been working on lots of complicated sync issues on lots of phones for the last year, including testing with a wide range of Treo devices. The issues haven’t been “it doesn’t sync”, but more like “after syncing large numbers of emails over a four day time period, the operation fails 25% of the time and cannot restart without resetting the device.” We’ve been doing lots of stress testing, and sometimes that finds problems that have been hidden for a while or problems that are really hard to debug because of the need to setup a reproducible case with instrumentation.

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