My Hero, Mona “The Hammer” Shaw
So you know how I feel about Time Warner customer service. I’ve got another blog post brewing about how much I hate Delta Airlines. But in all of these things, the only possible resolution is to bend over and take it from them. Well, especially so in the case of Time Warner. They care so little about you, it isn’t even worth their time to help you give Time Warner more of your money.
Well, it turns out that apparenty all cable monopolies are the same and Comcast has the same problems. The only difference? Mona Shaw, a 75 year old woman, decided that she didn’t just have to smile and say thank you after customer service screwed her. After her particularly disrespectful treatment:
So, after stewing over it all weekend, on the following Monday, she went downstairs, got Don’s claw hammer and said: “C’mon, honey, we’re going to Comcast.”
Did you try to stop her, Mr. Shaw?
“Oh no, no,” he says.
Hammer time: Shaw storms in the company’s office. BAM! She whacks the keyboard of the customer service rep. BAM! Down goes the monitor. BAM! She totals the telephone. People scatter, scream, cops show up and what does she do? POW! A parting shot to the phone!
“They cuffed me right then,” she says.
Her take on Comcast: “What a bunch of sub-moronic imbeciles.”
Sub-moronic imbeciles. Yup. That about sums up my experience as well. You know there’s a difference between customer service agents who are reasonable in the face of unreasonable corporate policy, there’s nothing they can do. But many, many times, it’s unreasonable agents with nothing better to do than give you a hard time. And I doubt there’s one person out there who wishes they could have been there when this particular one got her comeuppance.
I feel better knowing this has happened. Ahhh…. Thanks Mona. You are the wind beneath my wings. (via boingboing)
