Comments on: The TSA blog v. the Palm blog http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/ escape colon w q Fri, 21 Nov 2008 18:36:19 +0000 http://wordpress.org/?v=2.5.1 By: felix http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9264 felix Wed, 06 Feb 2008 17:32:29 +0000 http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9264 Yeah, I could never figure out if it become heavily moderated or just completely unattended. Either is a poor excuse for blog comments - like the TSA there should be a policy and it should be stuck to. As for done or not - I'm inclined to be with you on that, but really, it takes one device to turn a ship around. The soft spot in my heart (in my brain, too??) is going to give them another chance given the new blood at the top. Ben, I'm glad you're still there! I'm looking forward to seeing what comes next. There must be a ton of pressure there to get the next big thing out - the success of the centro probably increases the urgency! I'm mostly glad that the comments Palm's getting isn't going into a black hole, but is being looked at by the people who do stuff even if the people who market stuff aren't talking back. Yeah, I could never figure out if it become heavily moderated or just completely unattended. Either is a poor excuse for blog comments - like the TSA there should be a policy and it should be stuck to. As for done or not - I’m inclined to be with you on that, but really, it takes one device to turn a ship around. The soft spot in my heart (in my brain, too??) is going to give them another chance given the new blood at the top.

Ben, I’m glad you’re still there! I’m looking forward to seeing what comes next. There must be a ton of pressure there to get the next big thing out - the success of the centro probably increases the urgency! I’m mostly glad that the comments Palm’s getting isn’t going into a black hole, but is being looked at by the people who do stuff even if the people who market stuff aren’t talking back.

]]> By: Ben Combee http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9263 Ben Combee Wed, 06 Feb 2008 17:23:47 +0000 http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9263 Right now, Palm is in a pretty quiet period; however, I'm hopeful that we'll be able to be a bit more open when we're ready to talk about our next generation of products. I got positive feedback internally about the efforts I made around the Foleo (along with a few "someone get this guy to shut up" moments that always happen when you push on people's boundaries). We're paying attention to lots of the feedback we've been given -- I'm seeing that in the internal designs and the discussions with other employees. However, without having evidence that we can disclose now about how that's being used, it wouldn't do much for us to say that. My and my fellow developers are working hard to make the next set of Palm devices interesting, useful, and a joy to use. When it's time to tell our story, I know I'll be pushing us to tell that story in a human way with plenty of two-way communication. Right now, Palm is in a pretty quiet period; however, I’m hopeful that we’ll be able to be a bit more open when we’re ready to talk about our next generation of products. I got positive feedback internally about the efforts I made around the Foleo (along with a few “someone get this guy to shut up” moments that always happen when you push on people’s boundaries). We’re paying attention to lots of the feedback we’ve been given — I’m seeing that in the internal designs and the discussions with other employees. However, without having evidence that we can disclose now about how that’s being used, it wouldn’t do much for us to say that.

My and my fellow developers are working hard to make the next set of Palm devices interesting, useful, and a joy to use. When it’s time to tell our story, I know I’ll be pushing us to tell that story in a human way with plenty of two-way communication.

]]> By: Kirk Unit http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9262 Kirk Unit Wed, 06 Feb 2008 17:23:06 +0000 http://comments.deasil.com/2008/02/06/tsa-v-palm-blogs/#comment-9262 You're missing two points: 1) At some point, Palm's blog switched from open comments to heavily moderated comments, presumably to try to protect themselves from hearing from, or giving a platform to, angry customers (a typical move from a shallow and ad hoc corporate blogging strategy). Back when I was still trying to post responses, it seemed as though they were simply cutting off the conversation after a few dozen posts and just ignoring new ones. One would think that, facing only two dozen posts, somebody at Palm could actually be active in their own comments, but that's not how it turned out. 2) Palm's done. Blog or no. There's nothing left to turn around. You’re missing two points:

1) At some point, Palm’s blog switched from open comments to heavily moderated comments, presumably to try to protect themselves from hearing from, or giving a platform to, angry customers (a typical move from a shallow and ad hoc corporate blogging strategy). Back when I was still trying to post responses, it seemed as though they were simply cutting off the conversation after a few dozen posts and just ignoring new ones. One would think that, facing only two dozen posts, somebody at Palm could actually be active in their own comments, but that’s not how it turned out.

2) Palm’s done. Blog or no. There’s nothing left to turn around.

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